Total Quality Management is a lecture filmed by the Department
of Defense. The presenter is John J. Hudiberg a former Florida Power and Light
Executive. During this presentation, Mr. Hudiberg walks the attendees through
all aspects of implementing a total quality management solution including issues
such as meeting the needs, desires and expectations of the customers, total commitment
to quality by everyone in the organization, the basic principles of a quality
improvement program (QIP), techniques to get the entire company on board and much
more. The viewer will walk away from this presentation with a complete overview
of all the steps involved in implementing a TQM solution.
This DVD has
a runtime of approximately 1 hour 29 minutes. Here are some sample images
from the DVD  
 
 
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