Total Quality Management is a lecture filmed by the Department of Defense. The presenter is John J. Hudiberg a former Florida Power and Light Executive. During this presentation, Mr. Hudiberg walks the attendees through all aspects of implementing a total quality management solution including issues such as meeting the needs, desires and expectations of the customers, total commitment to quality by everyone in the organization, the basic principles of a quality improvement program (QIP), techniques to get the entire company on board and much more. The viewer will walk away from this presentation with a complete overview of all the steps involved in implementing a TQM solution.

This DVD has a runtime of approximately 1 hour 29 minutes.

Here are some sample images from the DVD